Returns and Refunds

Price Changes

Prices are subject to change without notice. We do not offer price adjustments or partial refunds on items purchased prior to sale events.

Black Friday Sale

  • All sale items are eligible for store credit returns only
  • Bikini tops and bottoms are Final Sale (no returns)
  • Discount codes cannot be stacked with sale prices
  • Due to high volume, return processing may take up to 2 weeks
  • No exchanges available during this period

Final Sale Items

Items marked "Final Sale" (including bikini tops and bottoms) are not eligible for returns, exchanges or refunds. A Final Sale item will say "Final Sale" in the heading. If you return a Final Sale item anyway, we'll deduct a $10 handling fee and issue the remainder as store credit only.

Returns and exchanges

For items purchased during non-sale events, we offer full refunds or ONE exchange option (Australia and NZ only). You'll receive 100% of your purchase price back - you just need to cover the return shipping.

  • Items must be returned within 30 days of receiving them
  • Items must be in their original condition, unworn, as new, with tags and hygiene labels attached
  • For exchanges:
    • Check www.togsau.com for availability before returning
    • Items must be of equal or lesser value
    • You pay to send your item back to us
    • We'll cover the shipping cost to send your new size/item to you
    • If an exchange is not available, we will refund you instead
  • Please allow one week from the day we receive your item for returns to be processed

Additional Information

  • Customers are responsible for return postage costs
  • Original shipping costs are not refundable
  • Store credit is valid for 2 years and assigned to your original purchase email address
  • Store credit cannot be converted to another form of payment
  • Items purchased from other stores must be returned to the point of purchase

How to Return - (Not “Final Sale” items):

  • Note: Once we receive your return, please give us ONE WEEK to process it.
  • Complete our return and exchange form found here
  • Mail your return items (including the form) to the following address:

    Togs Swimwear
    21-23 Kite Crescent
    South Murwillumbah
    NSW, 2484
    Australia
  • Alternatively, Australian customers can use the following link for an easy return process:
    https://return.auspost.com.au/TOGS_AU
    (Note: Australia Post charges a fee for this service, currently $10.95. Their site is also buggy and you may need to just use the address above to send it back)

Questions? Faults? Need help? Email sales@togsswimwear.com