FAQ

Q- Do you offer Free Shipping?
A- Yes, On all orders over AUD$75. All orders under will be charged at standard shipping rates please visit our shipping page for more information.

Q- Do you offer Refunds & Exchanges?
A- We happily offer refunds and exchanges on all our products with the exception of Sale and Clearance items which refunds or exchanges are not allowed.
For more information and for how to return please view our full Return Policy .

Q- How can I contact you?
A- We are here to help please contact us

Q- How do I change my password or reset on my account?
A- Go to our website, top right corner click on ACCOUNT go to LOG IN page and scroll down to reset the password. You then will receive an email with a once off password.

Q- How do I determine my correct size?
A- Visit our FIT page for TOGS measurements and size guide.

Q- What payment methods do you accept?
A- Mastercard, Visa, Paypal, Afterpay & Zippay. If you have any queries please contact us

Q- How should I best care for my swimsuits?
A- Our Care Guide contains all the information you require to care for your TOGS.

Q- What do I do if I am unhappy or have a question about my purchase?
A- Please contact us.

Q- What do I do if I need to return or exchange my purchase?
A- Simply follow the directions on our Return Policy page.

Q- Who do you ship with?
A- We ship all orders with Australia Post for Australia and New Zealand, Australia Post International for International orders. Tracking details will be sent to you once your order is shipped. Parcels will be left in a safe place unless specified in your delivery instruction notes at checkout.