FREQUENTLY ASKED QUESTIONS
GENERAL QUESTIONS
How can I contact you?
We are here to help please contact us
How do I change my password or reset on my account?
Go to our website, top right corner click on ACCOUNT go toLOG INpage and scroll down to reset the password. You then will receive an email with a once off password.
What payment methods do you accept?
Mastercard, Visa, Paypal, Afterpay & Zippay. If you have any queries please contact us
OUR PRODUCTS
How do I determine my correct size?
Visit our FIT page for TOGS measurements and size guide.
How should I best care for my swimsuits?
Our Care Guide contains all the information you require to care for your TOGS.
SHIPPING INFORMATION
Do you offer Free Shipping?
Yes we do. Please visit our shipping page for more information.
Who do you ship with?
We ship all orders with Australia Post for Australia and New Zealand, Australia Post International for International orders. Orders sent to the USA will convert to USPS on arrival. Tracking details will be sent to you once your order is shipped. Parcels will be left in a safe place unless specified in your delivery instruction notes at checkout.
RETURNS, REFUNDS & EXCHANGES
Do you offer Refunds & Exchanges?
We happily offer refunds and exchanges on all our products purchased from this website, with the exception of items purchased on sale and clearance.
Items purchased from other stores must be returned to the point of purchase. Please note that store returns policies may differ from our online returns.
For more information and for how to return please view our full Refund Policy.
What do I do if I am unhappy or have a question about my purchase?
Please contact us
What do I do if I need to return or exchange my purchase?
Detailed instructions are provided at our refund policy page.