Returns and Refunds

    Final Sale Items

    Items marked "Final Sale" (including bikini tops and bottoms) are not eligible for returns, exchanges or refunds. A Final Sale item will say "Final Sale" in the heading. If you return a Final Sale item anyway, we'll deduct a $10 handling fee and issue the remainder as store credit only.

    Returns and exchanges

    For items purchased during non-sale events, we offer full refunds or ONE exchange option (Australia and NZ only). You'll receive 100% of your purchase price back - you just need to cover the return shipping.

    • Items must be returned within 30 days of receiving them
    • Items must be in their original condition, unworn, as new, with tags and hygiene labels attached
    • For exchanges:
      • Check www.togsau.com for availability before returning
      • Items must be of equal or lesser value
      • You pay to send your item back to us
      • We'll cover the shipping cost to send your new size/item to you
      • If an exchange is not available, we will refund you instead
    • Please allow one week from the day we receive your item for returns to be processed

    Additional Information

    • Customers are responsible for return postage costs
    • Original shipping costs are not refundable
    • Store credit is valid for 3 years and assigned to your original purchase email address
    • Store credit cannot be converted to another form of payment
    • Items purchased from other stores must be returned to the point of purchase

    How to Return - (Not “Final Sale” items):

    • Please allow up to one week for us to process your return after it arrives.
    • Complete our return and exchange form found here
    • Don’t have a printer? Include a handwritten note with your order number and whether you’d like a refund or exchange. For an exchange, include the style, colour/print and size you’d like, and check availability on our website.
    • Mail your return items (including the form or note) to the following address:

      Togs Swimwear
      21-23 Kite Crescent
      South Murwillumbah
      NSW, 2484
      Australia

    Questions? Faults? Need help? Email sales@togsswimwear.com